Shipping policy

Shipping Policy – VNHOMEKITCHEN

I JUST PLACED AN ORDER, WHEN WILL IT SHIP?

 We typically process and prepare orders within 1 to 3 business days. However, for some items under our VNHOMEKITCHEN brand, stock may sell out quickly, especially during peak shopping seasons, and may require additional production time. For products that are unexpectedly out of stock, we will promptly produce and arrange them for shipment within a maximum of 8 business days to ensure you receive your order as soon as possible.

HOW LONG IS THE SHIPPING TIME?

Average time: 3 – 7 days business days

Estimated Shipping

 

Region Est. Transit Time*
Australia & New Zealand 3 – 7 business days
USA & Canada 3 – 7 business days

UK & EU

Asia

South America & Mexico

3 – 7 business days

3 – 7 business days

3 – 7 business days

Rest of World and Serbia, israel, Macau, Peru

Myanmar, Iceland, Jordan, Greenland, Faroe Islands

5 – 12 business days

15 - 20 business days

 

There are circumstances that are out of control (natural disasters, holidays, weather, etc) that may cause shipping postponements. While most packages will arrive on time, there may be circumstances and delays that our carriers may experience. For this reason, we do not guarantee the exact delivery time; the delivery issue is the responsibility of the shipping company.

CAN I CANCEL MY ORDER?

 You are able to cancel your order with no penalty! You must cancel your order 24 hours after creating it for the cancellation to be applied. If the item has already shipped. All you need to do is send us an email with the subject line "CANCEL".

I HAVE ENTERED AN INCORRECT ADDRESS!

 If you have misspelled or auto-filled your address incorrectly, simply reply to your order confirmation email and give us the correct information. Notify us immediately via email. If the address is wrong, we can correct this within 24 hours.

MY ITEM ARRIVED DAMAGED

 We do ship every item with extra padding. Despite this, our customers report that around 1 in 1000 products arrives damaged due to mail service mistreatment.

If this happens to you, please contact us with:

  • Your order number.
  • A picture of the damaged product.

Once received, we'll be happy to send out another free of charge.

I HAVE A QUESTION THAT WASN'T ANSWERED, CAN YOU PLEASE HELP?

If we still haven't managed to answer your question please feel free to contact us and we will do our best to reply within 24 hours :)

 

🚚 Shipping Notice: Please be advised that actual delivery times may be longer than estimated due to unforeseen circumstances beyond our control, such as:

  • Severe Weather: Natural disasters or storms disrupting transportation routes.

  • Public Health Emergencies: Medical control regulations in certain regions or countries.

  • Escalating Conflicts: Geopolitical issues affecting international logistics.

We are working closely with our shipping partners to ensure your order reaches you as quickly as possible. We appreciate your understanding!

🏠 Address Changes

If you need to update your shipping address after placing your order, please contact us as soon as possible at support@vnhomekitchen.com.
We will make every effort to accommodate your request if the order has not yet been dispatched.

🙋 Customer Support

Our support team is always ready to assist you with any questions about your order or shipping status.
Feel free to reach out via email: support@vnhomekitchen.com

🌍 Shipping Regions

We currently offer free standard shipping to the following regions:

  • Worldwide

For other countries, please contact us in advance to check availability.

*Times begin after dispatch and may extend during holidays, customs inspections, or unforeseen courier delays.

Thank you for choosing VNHOMEKITCHEN. We look forward to serving you and hope you enjoy your shopping experience!